Scheduling & Policies

Hours: Monday- Saturday 9am- 7pm
Appointment Only 
5825 Glenridge Drive, Bldg 3 Suite 101, Sandy Springs, Ga 30328
(Located within: Premier Business Center 101)


Welcome and Thank you for choosing Buff'd Wellness

 This is an independent solo-practice that I have put my blood, sweat, and tears into. You will receive my undivided attention from the moment you first contact me. I do not operate on a franchise factory level and rates pumping people in and out. I spend quality time with you and you'll receive every minute you're paying for, not the Spa 50minute treatment! I have been practicing since 2005 and travel all over the U.S. to continue learning the most advanced techniques to provide you with the best care. My treatments include all my techniques and tools in the flat rate and have a no tipping policy. 

Before...

A form regarding your medical history, past or present injuries, other physical conditions, or skincare goals is required to be completed prior to your service to help me customize your treatment just for you. This form(s) will be included in your Welcome E-mail and you can find them above.
Massage: Please wear or bring athleisure wear, gym clothes, soft material that you can move in to perform movement assessments and possibly getting on and off the table with NeuroKinetic Therapy. Ladies make sure your sports bra has minimal material over the spine.
Skincare: Please follow precautions provided for treatments. You may need to stop taking/using certain medications or products, or start using certain products.
Come hydrated and bring your water bottle in with you and a healthy snack for after.

During...

You can expect your Massage and/or Skincare treatment at Buff’d Wellness to be tailored to meet your needs based on our consultation.
Communication is highly encouraged that is pertaining to your treatment. If you are experiencing any discomfort or pain, please speak up, as it will be helpful to your treatment and I can alter my technique or approach that does feel good to you. If you really like something, I like to know that too!
Chit Chatting- during your treatment, I will not initiate or engage in small talk. I will follow your lead.
This is your treatment time and I will be focusing all my energy into relieving your pain and stress and/or looking your best! 

After...

We will discuss how you feel, is your pain gone or better?, how your skin looks and feels? Discuss a customized treatment plan, and set up your next visit.
I will follow up after your session(s) to check in on how you're feeling from your Massage and/or Skin treatment. 
Again, all information, negative and positive, is important to the progress of your treatment. Feelings will not be hurt!

Testimonials are very much appreciated. I love to hear how you enjoyed your visit with me. Share your experience here on Google https://g.page/buffdwellness/review?gm
If you did not enjoy your time with me, please let me know how I can make your next visit more enjoyable. 

Clinical Treatment with a Spa Touch

At Buff’d Wellness, you can expect a tranquil, relaxing, and comfortable environment throughout your Massage and Skincare treatment on a heated (optional) table, covered in luxuriously soft microfiber linens, provided by Comphy Sheets and available for your home. Visit http://Comphy.com to view their entire collection and receive exclusive savings by purchasing through Buff’d Wellness. 

Appointments

All appointments require a valid credit card to reserve your preferred date and time of treatment. This can be done on-line via the Vagaro app linked to all booking buttons. On-line booking is recommended as I am a solo-practitioner and unable to answer the phone when I am in a treatment or outside of business hours. If you have questions please leave a message to have your call returned or you can put your concerns in the notes section when booking on-line.
  • Once your request is accepted. A reminder asking for your confirmation is sent out 48 hours in advanced and another reminder is sent 2 hours in advance as a courtesy. You are responsible for the time you scheduled. Please arrive 15 minutes early for consultation with a warm foot soak. 
  • Your appointment time is when your treatment/hands on time begins. Don't let your session start without you. Please understand that your appointment reserves time just for YOU. Extending your appointment beyond the end time due to your tardiness is not permissible. This allows you to keep your schedule as well as mine on track. To be fair and for me to provide these services these policies below must be enforced.   
  • If you are really early, you may wait quietly in the lobby, as well as any guests accompanying you.  You can text me that you can come earlier than your scheduled session, if my schedule allows, it may benefit us both to start your session earlier. Otherwise, I may need the break or take care of business. 
  • Please text me to let me know if you are running late for your session.

Cancellation List

If you would like an appointment and do not see the time available, you can select "add to Waitlist" at the bottom of the booking screen or text me to be notified if any openings become available. Please also book an available time in case that I can not fit you in sooner

CANCELLATION POLICY
• If you have a conflict, please give as much notice as possible. This time is reserved just for you and does not allow me to help someone else in need. 
I will give you the same respect for your time should I need to cancel or reschedule, which is rare.
• Cancel/change within 24 hours of your appointment: $50 cancellation fee, or 50% of the full session rate (whichever is greater.) You can avoid this by sending someone in your place!
• Cancel/change within 2 hours or Fail to show with no notice: Full charge.

You are responsible for notifying me, and getting a response from me, if you are not able to keep your appointment. I do respond as promptly as I can to these notices.  Technology is not perfect. If you do not receive a response from me, I didn't get it.  

MASSAGE POLICIES 
  • Any illicit or sexually suggestive remarks or advances made at any time will result in immediate termination of the session and future business. You will be liable for the Full payment of the scheduled appointment. I will also notify the authorities and my fellow colleagues of your actions and disrespect. 
SKINCARE POLICIES
  • INJECTABLES- Buff'd Wellness prefers to wait 7 days after any injectables: botox, juvederm, restylane, etc. to allow the product, and any bruising or swelling, to settle before receiving a massage and/or facial treatment, and to prevent moving the product out of the intended areas.
  • PERMANENT MAKE-UP- Buff'd Wellness prefers to wait at least 7-30 days after treatment to allow your skin to heal. Please inform me if you have any permanent make-up application to maintain the color. Not responsible if I'm not informed.
  • ACCUTANE- Buff'd Wellness prefers to wait a minimum of 6 months after the cessation of prescription before providing any skincare treatments.
  • SUN EXPOSURE-Please avoid over exposure to the sun prior to any treatment and especially after skincare treatment with aggressive exfoliation.
  • POST SKINCARE TREATMENTS- Please use the recommended products pertaining to the service received & use SPF Daily! Not responsible for adverse reactions if proper care is not followed.
ILLNESS
  • If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date until your body is well.
Special Needs
  • Each client is unique, so please let me know in advance if you have medical conditions such as allergies, heart conditions, diabetes, pregnancy, etc. This will allow me to personalize your services.
Courtesy Cues
  • Please refrain from Smoking, alcoholic beverages, and pain medication prior to your appointment. Massage increases circulation and can increase any effects on the body. Please do not bring any food or children.
Please leave valuables at home. Buff'd Wellness will not be responsible for any misplaced/forgotten belongings.

Gift Certificate Policy

  • Can be transferable unless otherwise stated, good for services or products of the recipients choice for the value purchased, not redeemable for cash. When booking, a credit card is required for reserving your time. Cancellation policy applies the same. Redemption of Gift Certificate will be made following the service. After one year from purchase, of inactivity the original purchaser has the option to redeem for use after notifying the gift recipient. After one year from purchase, an inactivity fee of $20 is applied monthly until a $0 Balance is reached.  Valid until expiration date or close of business. Printed Gift Certificates may not be reloaded. Complimentary Gift Certificates have no cash value and a short expiration date for use.
Merchandise Return Policy
  • Buff'd Wellness gladly accepts returns on items, purchased at Buff'd Wellness, that are unopened, defective, or may have caused an allergic reaction. The return must be made within 10 days of the original purchase with a receipt or purchase record. Buff'd Wellness cannot accept returned items if more than 10% of the product has been used. All Services must be paid in full at end of service. No Refunds on Services rendered.